Shipments are made via BRT Express Courier. Delivery times are 24/72 hours throughout Italy. Each delivery status is communicated by email to the address entered at checkout. Naiadee therefore informs its customers of the delivery status, not being responsible for delays or damage caused by transport. The package is sent within 24/48 hours following the purchase.

Foreign shipments

Shipments are made by GLS courier. For delivery times and costs, contact us in chat.


To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated at the time of the order, i.e. Visa, MasterCard, Maestro, Apple Pay, Google Pay and PayPal.
For payment by bank transfer, send an email to ordini@naiadee.com.

Is the package anonymous?

Yes, the package arrives completely anonymous, to guarantee your privacy.

Are there vegan products?

Yes, every Vegan Free product is certified and is specified in the description of the product itself.

Discounts and Coupons

Discounts and coupons are personal, non-transferable and cannot be combined with each other or with other offers unless explicitly specified.


Each product is covered by a guarantee and is specified inside the product packaging.

Returns and Products Damaged in Transit

The law (Legislative Decree No. 185/99) establishes a deadline for making use of the right of withdrawal quantified as 14 days from receipt of the goods. To return, simply click on "Return" in the Information section at the bottom of the site.

The product must be returned:

properly packed in its original packaging (not ruined, damaged or used) and equipped with all its accessories and documentation; equipped with the Transport Document (present in the original packaging) in order to allow Naiadee to identify the Customer (Order number, name, surname and address); without any manifestation of use. Once the goods have been received, a quality control will be carried out and we will send you a new product or a product of your choice for the maximum value of the returned one. Alternatively you can choose a coupon or cashback.

NB: Since these are extremely intimate products, the withdrawal is accepted only in the case of products still sealed in their packaging.